FAQ's

IS IT ALL HYPE OR DOES IT WORK?

Led Light Therapy has been around for decades, and highly recommended by most genuine and frank Dermatologist and YouTuber, Cassandra Bankson, Plastic Surgeon Dr Daniel Barrett, MD and Viral Social Media Enthusiast Anthony Youn, and Dermatologist and Youtuber Dr Andrea Suarez (@drdrayzday) to name a few of the highly knowledgeable and highly esteemed people in the world of skincare. Led Light Therapy is titled as key skincare right next to sunscreen to not only prevent wrinkles but takes it a step further to erase present lines and wrinkles - yes, erase.


ARE THE DEVICES SAFE ON MY SKIN AND EYES?

Yes, the devices are specifically curated without harmful UV rays or light. Over the years after becoming familiar with how much more effective LED LIGHT THERAPY was compared to topical skincare and seeing the results, it was a no brainer how our love for this grew into I AM A.
The blue light (the acne setting) somewhat needs caution when in use. We recommend not to look directly at it for prolonged periods (do not look at it directly for more than 30 minutes - which we hope people don’t do anyway!) as it can be harmful to the eyes, otherwise, it’s safe. We do recommend eye googles if you'd like to be cautious.

HOW LONG CAN I START SEEING RESULTS?

Our customers start seeing results in a few days - most see drastically visible results and differences around 2 weeks. We recommend using the mask three times a week for 10-15 minutes for 2 months - that is most effective. It is definitely a long term product that you can incorporate into your skincare regimen.

WHERE CAN I USE THE DEVICE?

You can use the device on your face, neck and on your body. Many use Light Therapy on their neck to erase neck lines.

WHAT IF I'M NOT HAPPY WITH MY PRODUCT?

We have a 14-day money back guarantee. Contact us at hello@iamaskin.com and we'll sort that out for you. Please note, we strictly do not tolerate bullying, and rude or abusive language. In this case, your email will not be answered.

HOW LONG DO YOUR PRODUCTS LAST FOR?

Our devices are made to last for years.

WHERE DOES THE COMPANY OPERATE FROM?

Australia

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept all major forms of payment, including credit cards, mastercard, PayPal, GooglePay, ApplePay, Afterpay etc.

IS DELIVERY FREE?

We offer free delivery Australia-wide, and standard flat rate shipping Worldwide. For remote areas, expect an extra 5-10 days. Due to Covid delays, delivery has been extended to around 13 days in Australia, and around 15 days worldwide.

WHEN WILL I RECEIVE MY ORDER?

All your purchases are packed and fulfilled within 1-3 days after you have placed your order, and the past year due to Covid-19, all orders within Australia are delivered to you within 7-14 business days. For international orders, you will receive it within 15 days as there have been less courier flights available. We appreciate your patience.